Business IT & Cloud Support Services
Remote | Online | On-site
Cloud-based IT and web support services for business – Internet, network, email, cloud apps, web sites & SEO, servers, computers & devices, security, and backup & recovery.
Cloud IT Support
On-Demand Remote Support
Receive Cloud Administrator IT support over the cloud. Online remote desktop access provides a bridge to connect seamlessly over the internet.
Save time and money with Cloud Administrator support tech’s quick, simple, and reliable method of providing computer support remotely. Windows Mac, IOS, Android and Chromebooks are all compatible for online remote computer support.
Cloud IT support directly over the internet releases the customer from trying to explain the technology issue over a Help Desk phone call. Cloud Administrator’s remote IT support services are a much more satisfying and efficient customer experience.
Manage Servers and Desktops with No One Present
Allow access to your servers and desktops 24×7. With access granted to Cloud Administrator IT technicians using remote desktop software, you don’t have to be present to resolve computer problems.
Just leave the IT support task to Cloud Administrator. Secure compliant unattended access with appropriate consent and authentication controls ensure full flexibility for your IT issue remediation.
Internal IT Department Resource Management
Utilize additional cloud-based IT support resources from Cloud Administrator when your internal IT staff are out of time for ongoing support, or out of skills and knowledge for IT issues.
Cloud Administrator’s IT services are also available on-site in Brisbane and The Gold Coast. Our Help Desk creates a full customer-accessible documented picture of the support tasks and projects completed.
Get to the IT problem fast, troubleshoot fast, and speed up resolution time – with Cloud Administrator IT support techs using remote access software.
Managed IT Services Support Plans
Cloud Administrator brings over 20 years of managing customer IT networks, servers, desktops, and all infrastructure security, storage, data, and applications.
Look after your business continuity and cybersecurity, and you will be looking after the health and success of your business. Starting with the non-negotiables – uptime, security, and productivity for you and your staff.
Our Managed IT Approach
Outsource your IT support to a Cloud Administrator monthly flat-rate Managed Services solution. We offer up to a 100% refund of your monthly flate-rate IT management fee as a guarantee of how seriously we take the responsibility of managing your business technology.
Overview of Managed IT Support Services Inclusions
Fixed IT Support Services to budget for every month – Managed IT is a fixed-fee pricing schedule based on number and type of devices – both on-premises and cloud.
- IT Service Desk and customer portal login
- Cloud-based remote fulfilled support for rapid response. On-site IT support to provide full coverage as neccessary
- Server and production systems monitoring and maintenance
- Cloud services monitoring and maintenance
- Security monitoring of your network and data
- Scheduled and proactive server and desktop maintenance. The latest operating system and supported application patching and feature updates
- Alerts generated from monitoring are proactively resolved
- Backup & Disaster Recovery
- Network monitoring and security
- Remote Workers enablement. Provide staff located outside the office access to their files, data, and applications from any location
- Monthly Reporting
Request Cloud Administrator Support
Submit IT Support Request
Google G Suite
Office 365 / Microsoft 365
Email Migration – Office 365, G Suite, Other (i.e. IMAP)
Website Design & Development
Our Remote and Onsite IT Services
Business IT Managed Services – Tech Support Plans
Cloud Administrator provides the option for fixed monthly pricing for online tech support – Cloud IT Managed Services – including remote access for online computer support, email, telephone, and online support chat. Technical support on a monthly all-in-one plan.
IT Support for Business
Australian based online and on-site IT support. Phone, email, and messaging/chat support for those services, infrastructure, and applications your business depends on. Servers, desktop, support and maintenance, virtualisation, backup, disaster recovery, Wi-Fi, networking, LAN/WAN, Internet.
Cloud Platforms, Services and Virtualisation
AWS, Microsoft Azure, Google Cloud, VMware, Microsoft Hyper-V, Xen. Your servers, storage, applications, and networking in the cloud. Start with hybrid cloud architecture – seamlessly spread your IT infrastructure and services across on-premises and public cloud. Work with Cloud Administrator to build your roadmap to your business cloud.
Microsoft Technologies Platform
Microsoft Windows Server, Exchange Server, SQL Server, IIS, NPS, Windows 7/10 Desktops.
Email, Collaboration & Cloud Storage
Google G Suite, Microsoft Office 365, Postfix, Dovecot, Nextcloud, Onedrive, Dropbox and others including FileCloud.
Managed Website Maintenance and Support
Cloud Administrator’s managed website support services are the right way for your primary marketing channel – your website – to stay up and perform optimally.
Critically important website maintenance and 24/7 monitoring for your business online presence.
Cloud Migrations. Migrate between Cloud Services
Migrate to/from G Suite, Office 365, and IMAP email systems. Transfer your email, calendars, and contacts. Migrate your files between Google Drive, Microsoft OneDrive and other cloud storage providers including Dropbox.
Cloud Administrator have provided comprehensive IT services to the Boston University Sydney Program over the last 8 years. Ahead of us moving into a new premises in 2011 they were able to accurately assess our needs and then oversee and implement these requirements. From provisioning and maintaining network cable and wireless infrastructure, hardware and software, to a customised ongoing support program, Cloud Administrator continue to provide us with a complete IT services and solutions for all of our IT needs.
Mark ConnellanProgram Director – Boston University Sydney Campus
Cloud Administrator have been our IT gurus for over 13 years previously whilst I owned the business Luken & May Pty Ltd and now the startup luk beautifood – an online boutique business creating and selling make up made from healthy foods direct to consumers and via trade. When setting up my online infrastructure Dale Harper at Cloud Administrator was the first person I turned to recommend and implement an IT strategy. They make everything in the tech world so simple, easy to use and effortless. I don’t need to think about what I have when Cloud Administrator set it up – they just get me & my biz to where I want to be. If EVER i need Dale and his team, they are there and worth every dollar.
Cindy LukenFounder – Luk Beautifood. Food Scientist, and Product Developer
Dale Harper’s team were recommended to us when we had issues with email spoofing and needed to overhaul our security. They helped us migrate over to office 365 and the whole process was very smooth and easy. There was zero business interruption and they took care of everything – one of the best service providers we have used in 5 years of business!
Cat RobinsonOwner, General Manager Ready Vet
I use Cloud Administrator as my chosen IT Provider. They are my IT partner. I also suggest my clients use Cloud Administrator to look after all their business’s IT needs. I use Dale Harper and his team at Cloud Administrator as my senior strategic partners and Cloud IT Administrators.
Contact Cloud Administrator to get started
We’d love to hear from you and help with your next project or outstanding tasks. Drop us a line and we’ll get back to you as soon as we can.
Cloud-based IT support. Australia-wide for all cities – including Sydney, Melbourne, Brisbane, Gold Coast, Canberra, Adelaide, and regional Australia.
Onsite and online via remote support over the internet using secure remote access to your computers and devices.
Or use this form to connect with us:
3 Benetti Crescent, Hope Island, Queensland 4212
Phone: +61 07 5551 1423